FAQ

Due to the fragile nature of clay, our products do run the risk of breaking or going wrong at some point during the process. When this happens we do prioritise remaking your order, but this can sometimes delay your receipt of the product. In these instances we will contact you to let you know of the situation, and we can work with you to find a solution, whether that be a speedy remake or a refund.

All of our products are made to order, allowing for customisation from our customers. Because of this, the dispatch date accounts for creating, firing, glazing, firing again, and shipping.

Pottery is fragile and, while we pack our products as well as possible, mishandling by the postal service can still result in cracks and breaks. Please contact us as soon as you open your parcel if this is the case with photographs of the broken product, and we will either replace it or refund you depending on your preference.

Because we make bespoke items for each customer, we do not accept exchanges or provide refunds (except in the case of breakages in shipping). For our full refund/exchange policy, see the Shipping & Returns page.

If you need a product for a specific date, please allow enough time for us to complete it, and let us know of the deadline so that we can make sure it gets to you in time. We want to make sure that people get gifts in time for whatever special event you are celebrating but the process can't be sped up into a matter of days.